1. Place your order directly on our website.

2. Email your Purchase Order to info@arcegen.com.

3. You can also email to info@arcegen.com and ask our supporting team for help. Please be sure to include your billing and shipping addresses, catalog numbers and/or quote number (if applicable), reference number, and your contact information. Our customer service team will call to obtain the credit card information.

Note: If you have any other questions about our products, you can contact us in these three ways: 1. Directly leave a message on our website; 2. Send an email to info@arcegen.com ; 3. Directly call +1 240-472-6069 (United States).


The following information must be included in each order:

  • Purchase order number
  • Catalog number(s)
  • Billing and Shipping Addresses

You will receive a separate Sales Order Confirmation within 24 hours when you submit your order.

Make Your Payment

We will send you an invoice after receiving your order. We accept multiple ways of payment.

1. Pay on our website

2. You can pay by credit card or do bank deposition. An invoice will be sent to you through email, and you can pay according to the invoice. We support diverse types of credit cards, such as Apple Pay, visa, master, American Express, etc.

3.Outside U.S. and Canada

You can only pay by Wire Transfer according to the invoice. 

Note: Wire Transfer Fees should be paid by customers

Order Tracking

To request order status, please directly email info@arcegen.com (United States). You must have the catalog# and/or Sales Order No. available.

Shipping Process

Once your products are ready to be shipped, the tracking number will be sent to your email and you can follow up the express process.


For any other questions, please contact us by phone or email.

In the United States

209 Perry Pkwy, Suite 13, Gaithersburg, MD 20877, USA

Tel: +1 240-472-6069

Email: info@arcegen.com

Send us a message!

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  • Diners Club
  • Discover
  • Meta Pay
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  • Mastercard
  • Shop Pay
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